Collections Agent
FRS Recruitment
Location: Killarney
Contract Type: an initial 12-month contract
Salary: €30k
Working hours: Mon-Fri 8.30am - 5pm
On behalf of our client, who is based in Killarney, we are seeking an experienced Collections Agent . Our client provides lending and credit services to customers nationwide. As a Collections Agent you are responsible for contacting customers to recover outstanding balances, negotiating payment plans, and maintaining positive relationships while adhering to company policies.
Responsibilities:
- Contact debtors via phone, email, or mail to recover overdue payments.
- Engage with clients professionally, showing empathy and understanding while assisting with payment difficulties.
- Negotiate payment plans that meet both customer and company needs.
- Maintain accurate records of communication and account status.
- Provide reports on collections progress and outstanding accounts.
- Ensure compliance with all debt collection laws and company policies.
Requirements:
- Experience in collections, customer service, or call centre preferred.
- Strong communication, negotiation, and time management skills
- Ability to balance collections with empathy and customer support
- Proficiency with Excel.
- Takes responsibility and ownership of completing work to required standard.
- Fluent written and spoken English.
If you have experience in a similar role and you are looking to make a move, please apply by sending your CV today and I will contact you to discuss this Collections Agent role with you.
CONSULTANT: JULIETTE O DONOGHUE 086 7760033
