**THIS ROLE REQUIRES 2 DAYS PER WEEK ON SITE IN WATERFORD**
What you will be doing
- Build and scale agile culture and practices across the organization
- Work with agile squads on a day-to-day basis to provide coaching and feedback to agile squad members and Kanban teams
- Develop and implement coaching plans, governance structures and agreements
- Monitor the effectiveness and success of the agile coaching program
- Help teams and leadership measure the impact of agile transformation initiatives
- Track squad performance, flow efficiency and delivery outcomes
- Collaborate with product owners to refine backlogs, define MVPs, and prioritize customer-centric outcomes
- Facilitate workshops and training sessions on Agile, Lean, and Design Thinking
- Empower teams to self-organize, enhance collaboration and deliver high quality outcomes
- Demonstrate best practices through the facilitation of scrum events when required
- Facilitate retrospectives and other ceremonies to identify improvement opportunities and foster learning
- Develop skills across roles through coaching-led Communities of Practice
- Guide and advise on agile portfolio management and strategic delivery practices
- Research and assess organization’s agile capabilities; provide fact based recommendations to leadership teams to maximize impact of agile squads and Kanban teams
- Serve as a thought partner in establishing organizational value streams
- Lead Agile transformation innovation, particularly in AI Agile Coaching
You will be working with
This role is multi-faceted, involving collaboration across various regions, including Canada, Ireland, Bermuda, the US and Singapore. The successful candidate will work closely with Sun Life International's business platform and client journey agile squads. The role will also engage directly with teams and leaders across the company's main functional departments, such as Strategic Delivery, Technology, Product Development, Operations, Finance, Actuarial, Risk and Compliance. This position requires a versatile and adaptable individual who can navigate the diverse needs and perspectives of stakeholders in different countries and functions to drive the organization's strategic objectives and agile transformation.
What we are looking for
- 8+ years of relevant experience as an agile coach or similar role
- A bachelor's degree in business, technology, behavioural sciences or a related field
- Deep expertise in agile frameworks (scrum, kanban) and methodologies
- Relevant agile certifications (e.g. CSM, SAFe etc.)
- Excellent workshop preparation, facilitation and training delivery skills
- Ability to inspire and motivate teams while managing resistance to change
- Proven track record of guiding teams through agile transformations
- Expertise in coaching Agile Scrum, Kanban, and SAFe
- Experience scaling agile practices in multi-team environments
- Strong track record in coaching agile portfolio management
- In-depth knowledge of insurance products, processes workflows and customer needs
- Proficiency in coaching Lean and Design Thinking theory and practice
- Demonstrated ability to build effective relationships with teams and stakeholders
- Excellent communicator with experience in adapting communication and developing materials for audiences at all levels of the organization
- Act as a liaison between squads, business stakeholders and technical teams to ensure alignment on priorities
- Experience in using collaboration tools such as Jira, Confluence, Planview, Agile Place, Miro and Microsoft Teams
- Outcome-focused leader with strong change management experience, problem-solving skills and conflict-resolution abilities
- Demonstrates the highest standards of ethics, diversity, and inclusion as part of Sun Life's commitment
